Terms and Conditions & Refund Policy
Welcome to CTPL+PA Insurance Services
By using our website ctplpluspa.com
and completing a purchase, you agree to comply with and be bound by the following Terms and Policies. Please read them carefully before proceeding.
We operate as an authorized online platform partnered with People’s General Insurance Services, providing Compulsory Third Party Liability (CTPL) and Personal Accident (PA) insurance policies.
Use of Our Website
you agree to:
- Use the site only for lawful purposes.
- Provide accurate, complete, and current information during your order.
- Not use our services for fraudulent or unauthorized purposes.
- We reserve the right to refuse or cancel orders that appear suspicious or incomplete.
Payments and Processing
All payments made through ctplpluspa.com are processed through secure payment gateways.
Once your payment is verified, your official insurance policy will be sent to your registered email within the stated processing time.
All sales are considered final once your policy has been officially issued by People’s General Insurance Services, except for cases covered under our refund policy.
Policy Issuance
Policy processing typically takes within 24 hours on business days after payment verification.
Orders made during weekends or holidays will be processed on the next working day.
Customers are responsible for checking their email inbox, spam, or promotions folder for policy delivery.
Refunds and Corrections
Refunds or corrections can only be made within 24 hours from policy issuance and must be requested via email.
Requests beyond this period may not be honored once the policy is officially released by People’s General Insurance Services.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect:
- Personal details (name, contact number, email, address)
- Vehicle details (plate number, make, model, etc.)
- Payment and transaction information.
How We Use Your Information:
- To process your insurance application and deliver your policy.
- To communicate updates or verify payment.
- To comply with insurance and legal requirements.
We do not sell or share your personal data with third parties except for processing your policy with our official insurance provider.
Data Protection
We use industry-standard security measures to protect your data. However, no online transaction is 100% secure, and by using our site, you acknowledge and accept this inherent risk.
Contact Information
For any concerns, corrections, or questions regarding these Terms and Policies, please contact us at:
📩 Email: support@ctplpluspa.com
📞 Phone: 0956-365-2152
We aim to respond within one (1) business day.
Policy Updates
We may update these Terms and Policies from time to time without prior notice. Any changes will be posted on this page, and your continued use of our website means you accept the updated terms.
Acknowledgment
By using ctplpluspa.com, you acknowledge that you have read, understood, and agreed to these Terms and Policies.
